The internet is full of negative opinions of businesses, and complaints about them, which I certainly understand often needs to be shared. However, I have a very positive experience with Nikon USA that I would like to share.
I bought a Nikon D5000 camera (with 2 lenses) in late September. I have been very pleased with the camera, and the image quality. However, when I looked over my initial images, I found a “stuck pixel” and a “hot pixel,” both showing up at normal shutter speeds. This was an annoyance, because the stuck pixel showed up on every image. Mind you, it was tiny (one pixel out of 12.3 million), but it showed up as a glowing green cross on some photos, and showed up as a blank cross on others. When it glowed, it was clearly visible at normal viewing. Apparently, the D5000 sensor, shared with the Nikon D90, is prone to such pixel problems. Actually, I ordered the camera primarily because of the sensor, which has been rated with other much more expensive cameras in terms of its ability to capture images, so it was disappointing to encounter a stuck pixel so soon. The images at the bottom of this post show the pixels in question, giving you an idea of what they are.
At any rate, let me talk about my experience with the Nikon repair center at Melville, New York. I sent the camera in for repair on Monday, October 5th, using UPS 3-day shipping. They got the camera on Wednesday, October 7th. Even with the Columbus Day holiday, the camera was in my hands again on Wednesday, October 14th. This is a 10 calendar-day turnaround time from ship-date to being in my hands again. From the time Nikon received the camera in Mellville, NY, to when I got it back, the turnaround time was only 5 business days. That is pretty impressive. They even shipped it back to me next-day air. All of this was covered on warranty (minus my original shipping charges). Also, Nikon sent a work-order number to my email, so I could track the status of the repair, including a UPS tracking number once it shipped.
Yes, you could say the camera shouldn’t have had a stuck pixel when I bought it, but I think Nikon did a great job taking care of my problem, and I send my Kudos out to Nikon!
Below: Stuck Pixel on a Normal Image
Below: The glowing stuck pixel, and a hot pixel